Frequently Asked Questions

A volcano spa is a wellness experience centered around the healing properties of volcanic stones. At Que Sera, we use warm, mineral-rich stones sourced from volcanic regions to deliver treatments that promote deep relaxation, detoxification, and energy balance.

Volcanic hot stone treatments can improve circulation, relieve muscle tension, reduce stress, and promote overall well-being. The natural heat and mineral content of the stones help release toxins, soothe the nervous system, and restore harmony to body and mind.

From the moment you arrive, you’ll be welcomed into a calming environment designed to relax your senses. After a brief consultation, you’ll be guided through your chosen treatment, which may include warm volcanic stone placement, massage, aromatherapy, and more—tailored to your unique needs.

Just bring yourself and an open mind! We provide robes, slippers, and anything else you may need during your visit. If you’re receiving a facial or body treatment, we recommend arriving without makeup or lotions on your skin.

Drink plenty of water before your treatment to stay hydrated. Arrive with enough time to relax and settle in, and let us know of any health conditions or preferences beforehand so we can personalize your experience.

Yes, we recommend arriving at least 15 minutes early. This gives you time to check in, complete any necessary forms, and begin your experience in a relaxed state of mind.

We provide comfortable spa robes and disposable undergarments for your privacy. During most treatments, you’ll be draped appropriately at all times. You’re welcome to wear whatever makes you feel most at ease.

Yes! Our stones are naturally formed in volcanic regions and carefully selected for their mineral content and ability to retain heat. Their natural origin enhances their healing properties and sets our treatments apart.

Most people can safely enjoy volcanic stone treatments, but we always recommend speaking with your healthcare provider if you have conditions like high blood pressure, diabetes, or pregnancy. Let us know about any health concerns during booking so we can make necessary accommodations.

Absolutely! Many guests choose to combine treatments for a full-day spa experience. Whether it’s a stone massage followed by a facial or foot treatment, we’re happy to create a custom itinerary just for you.

We kindly ask for at least 24 hours’ notice for cancellations or changes. Cancellations made within 24 hours may be subject to a fee. This allows us to accommodate other guests and honor our therapists’ time.

While we do our best to accommodate walk-ins, appointments are highly recommended to ensure availability—especially for specialty treatments like volcanic stone treatments. You can book online or call us directly.